It’s nerve-wracking enough having an auto accident, dealing with your car insurer and worrying about what to do. The last thing you need is to an auto body shop that gives you the runaround. As with any business, auto body shops offer varying levels of quality, so spare yourself the hassle by doing your homework before picking one.
Repairs from a vehicular accident often cost thousands of dollars, and using an auto body shop with good reviews is smart. If your insurance policy covers most of repair costs, you could go with the authorized repair shop located nearest you, but take it slow.
Although an insurance company will take out a facility if it receives complaints, its list is not tantamount to a recommendation. Request instead for the info for many body shops from your insurance provider and then ask people for comments about any of the shops they may have used in the past. Do an Internet search on all of those shops, paying attention to customer reviews.
After you arrive at the shop to get your estimate, look around and try to learn more about the place. You should see a license should on the wall, and if you don’t, ask them to show it to you. Inquire as well how long they have been in operation and whether they have always been located in that specific area. The answer will give you signs about the shop’s stability.
Know how long the manager has been an employee of the company and whether he possesses skills in auto body repair as well. They may not need a background in repair to manage a business well, but this knowledge will surely be helpful in guaranteeing quality work.
Another thing you should consider is the size of the staff working in the office. The bigger, the greater the overhead. Overhead expenses can considerably vary even if they’re located in the same town or city. In some cases, shops with larger overheads will take shortcuts just to increase their profits. Or they could charge you for several incomplete services. Of course, this isn’t true for all, and that’s the reason you need to do your homework before selecting an auto body shop.
Finally, after getting your estimate, inquire about the shop’s warranty. This must be in written form, good for at least one year for both workmanship and parts. Three years is ideal for the paint and two years for the body work. Beware of those that offer a lifetime warranty though as this is unrealistic and often very restrictive.